Questions & Answers  
  What is responsibletravelinsurance.com all about?  
  Increasingly, we all recognise that international travel has both benefits and drawbacks for everyone concerned and that travel and tourism is one of the fastest growing industries in the world.  
  This rapid growth in travel helps individuals to gain a better understanding of different cultures, meet new people and experience things not usually found at home – even if it is just a nice sunny beach to lie on. It also brings development and employment to many areas that have been very poor, helping the countries involved to raise living standards for their people.  
  However, there is, to quote the phrase, no gain without pain. Development of holiday resorts often displaces the local population and the employment offered to those locals is often only at very menial levels. The facilities expected by the tourist can also place great strain on the local infrastructure and resources, especially water and power. This effectively often leaves the local population with rationing for these essentials. In some cases, the very act of travel itself to previously untouched, uninhabited natural destinations causes profound and potentially irreversible change and damage.  
  Air travel, in particular, is very much under the spotlight in relation to global climate change associated with the production of carbon dioxide.  
  The answer, however, should not be simply to just stop travelling altogether. As more and more people now recognise, the key is to try to travel “responsibly”. This means different things to different people, of course, but most would agree that it includes minimising the impact that you have on your destination while trying to maximise the benefits to the local people and their environment.  
  responsibletravelinsurance.com has been developed by Voyager Insurance Services Ltd to offer the traveller another way to help put something back when planning a trip. All policies sold will benefit projects run by the Travel Industry Carbon Offset Scheme (TICOS). Please click this link to learn more about TICOS and our current chosen projects.  
  What is the Travel Industry Carbon Offset Scheme (TICOS)?  
  TICOS is as an industry wide programme to stimulate collective action by all operators and travel businesses selling holidays, holiday services and air travel. It is supported by a number of international and national agencies including UNESCO, IUCN World Commission for Protected Areas and the Association of Independent Tour Operators (AITO).  
  TICOS develops projects that both offset carbon emissions and have wider socio-economic and environmental benefits. They then match these projects to their service users for funding: these are travel and tourism companies committed to offsetting and improving both the quality of the environment and the quality of life for local communities at tourism destinations.  
  How will my donation help?  
  All policies sold will benefit projects run by the Travel Industry Carbon Offset Scheme (TICOS).  
  What type of policy do I need?  
  If you have more than one trip planned for the year you may find an annual policy will work out cheaper.  
  I have a pre-existing medical condition will the policy cover me for this?  
  Like most travel insurance policies responsibletravelinsurance.co.uk contains exclusions in relation to existing medical conditions. If you answer yes to one or more of our health questions on the booking process you will need to contact the medical line on 0845 055 9987 and quote Voyager Responsible Travel Insurance to ensure your cover is not affected. The confidential medical line will be able to confirm if cover can be provided for your medical condition(s).  
  Do I have to be a UK resident in order to have cover?  
  Yes, you must be a UK resident.  
  What is the maximum age limit?  
  The maximum age for the single trip policy is 80 years at the date of departure.
The maximum age for the long stay policy is 50 years at the date of departure.
The maximum age for the annual multi trip policy is 65 years at the date of inception.
 
  When should I book my travel insurance?  
  As soon as you book your trip you need to consider purchasing travel insurance to ensure that you have cancellation cover from day one.
Please note that for single trip insurance cancellation cover will start from the date the travel insurance policy is booked, the rest of the travel insurance cover will start on your intended trip departure date. Cancellation cover under the annual multi trip policy begins from the start date of the travel insurance or the date of booking each holiday, whichever is later.
 
  How do I buy a responsibletravelinsurance.co.uk policy?  
  This insurance is available exclusively online at www.responsibletravelinsurance.co.uk  
  How can I pay for my policy?  
  You can choose to pay for your travel insurance policy by most major debit or credit cards.  
  Can I cancel my policy?  
  In the unlikely event that the cover does not meet your requirements, please notify us within 14 days of receiving your certificate and return all your documents for a refund of your premium (please see the 'Contact us' page to get our address and contact info). If during this 14 day period you have travelled, made a claim or intend to make a claim then we can recover all costs that you have used for those services. Please note that your cancellation rights are no longer valid after the initial 14 day period.  
 

If we haven't answered your question above please email us at the address below and we'll be happy to help you.

enquiries@voyagerins.com